29bet Privacy Policy

29bet places the highest priority on user privacy. This Privacy Policy ("Policy") applies to all users of 29bet platform services — whether through the website, mobile app, or any other digital channel. The Policy clearly states what types of information 29bet collects, how that information is processed, and what rights users have over their own data.

By using the 29bet platform, you are considered to have accepted the terms of this Policy. Please read this Policy carefully before registering a 29bet account, making a deposit, or starting any betting activity. To understand the full terms of our service, please also read our Terms and Conditions, as these two documents complement each other.

This Policy applies only to users located in Bangladesh. Terms of service may differ according to the laws and regulations of other countries or regions.

2.1 Information Provided Directly

29bet collects information you provide directly at the time of account registration and during subsequent use. This includes:

• Full name, date of birth, and national ID or passport details
• Mobile number and email address
• Account username and password
• Financial transaction details — bKash, Nagad, Rocket, or Upay number
• Information provided during customer support interactions

2.2 Automatically Collected Information

The following information is collected automatically during platform use:

• IP address and Device ID
• Browser type, operating system, and device model
• Time of site visit, pages viewed, and time spent
• Betting activity, game history, and transaction records
• App usage log data

2.3 Information Received from Third Parties

In some cases, a limited amount of information may be received from payment processors and identity verification service providers. This type of data collection is done strictly for the purpose of account verification and to ensure transaction security.

29bet uses collected information only for the legitimate purposes listed below:

1. Account management and verification: To create new accounts, handle the login process, and confirm identity.
2. Transaction processing: To complete deposits and withdrawals successfully and to keep financial records accurate.
3. Customer support: To understand the context of issues and provide solutions when assisting users via live chat and email.
4. Security monitoring: To detect unauthorized access, fraud, and unusual activity.
5. Service improvement: To analyze user experience and improve the quality of the platform.
6. Promotional communications: To send notifications about bonuses and offers, based on user consent.
7. Legal compliance: To comply with applicable laws and regulations.

29bet never sells your personal information to third parties or allows it to be used for commercial purposes.

29bet may share information in the following limited circumstances:

4.1 Service Provider Partners

When working with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology infrastructure management, the minimum necessary information may be shared. These partners are required to comply with 29bet's security standards.

4.2 Legal Obligations

29bet may be legally required to disclose information in accordance with valid directions from a court or government authority. In such circumstances, only the specific information required will be provided.

4.3 Business Restructuring

In the event of a future business merger or acquisition, user data may be transferred. However, the terms of this Privacy Policy will continue to apply in such cases.

User information will not be shared for any purpose other than those listed above without the user's explicit written consent.

29bet applies industry-standard technical and organizational measures to protect user data. The following methods are actively in use:

• SSL Encryption: All communications on the website and app are encrypted using SSL/TLS technology, so third parties cannot read the data.
• Secure Servers: All personal and financial data is stored on controlled, secure servers where unauthorized access is prohibited.
• Access Controls: Only authorized staff can access limited data, strictly as needed for their specific tasks.
• Two-Factor Authentication (OTP): Transactions and logins are secured by sending an OTP to the user's mobile number.
• Security Audits: Vulnerabilities are identified and resolved through regular security testing.
• Payment Data Protection: Card or mobile banking details are not stored on 29bet servers; they are processed directly through the payment gateway.

However, no method on the internet is 100% secure. If there is any risk of a security breach, 29bet will immediately alert users and take the necessary steps.

Cookies and similar tracking technologies are used on the 29bet website and app. Cookies are small data files stored on your device that help improve the browsing experience.

Types and Uses of Cookies

• Essential Cookies: For maintaining login sessions and ensuring security — the platform cannot function properly without these.
• Functional Cookies: To remember your language preference and usage patterns.
• Analytics Cookies: To understand which parts of the platform are used most — fully anonymous data.
• Advertising Cookies: To show relevant offers based on your interests, only with your consent.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause problems using some services.

Every user registered on the 29bet platform has the following rights over their own information:

1. Right to Access: You can find out at any time what information 29bet holds about you.
2. Right to Rectification: You can request that incorrect or outdated information be corrected.
3. Right to Erasure: Subject to certain conditions, you can request that your information be deleted — except for data retained due to legal obligations.
4. Right to Restrict Processing: You can request that processing of your information be limited for specific uses.
5. Right to Object: You can withdraw your consent to marketing communications at any time.
6. Right to Data Portability: You can request a copy of your information.

To exercise these rights, contact 29bet customer support. Requests will be responded to within a reasonable time after receipt.

All 29bet services are intended solely for individuals aged 21 and above. No one under the age of 21 is permitted to register, and their information is not knowingly collected.

If it becomes known that a minor's information has been collected, that information will be deleted immediately and the associated account will be closed. For more information on responsible gaming, please visit our Responsible Gaming page, which contains full guidance on age verification and safe gaming practices.

Parents are requested to keep parental controls active on devices to prevent minors from accessing this type of platform.

29bet does not retain information beyond what is necessary. The retention period depends on the type of information and its purpose:

• Account Information: Full information is retained while the account is active. After an account is closed, limited information may be kept for a defined period to meet legal obligations.
• Financial Transaction Records: Financial records are retained for a defined period as required by law.
• Customer Support History: Retained for a reasonable period for issue resolution and service improvement.
• Analytics Data: Fully anonymized and retained for a defined period.

Once the retention period has ended, data is securely deleted or anonymized.

29bet reserves the right to change or update this Privacy Policy as needed. If any significant changes are made to the Policy, users will be notified via their account or clearly announced on the platform.

Continued use of the platform after changes take effect will be considered acceptance of the new policy. You are therefore requested to read any updated policy carefully when you receive a change notification.

The "Last Updated" date at the top of the page always indicates the current version of the Policy. For answers to general questions about 29bet services, please visit our FAQ section.

If you have any questions about this Privacy Policy, any data-related requests, or any concerns to raise, please contact 29bet customer support. Our team is available seven days a week, 24 hours a day, in both Bangla and English.